Terms & Conditions

Airport Pick-Ups

• The first 60 minutes after your flight lands are included in the booking price.
• Additional waiting charges apply if delays occur due to immigration or baggage collection:
  • 0–30 minutes: £15
  • 30–60 minutes: £30
  • 60–90 minutes: £45
  • 90–120 minutes: £60

Payment Terms

• Full payment is required before any booking is undertaken.
• Online bookings are charged automatically at the time of booking.
• We accept most credit and debit cards, including American Express.
• BACS payments must clear before your booking is confirmed.
• Wedding bookings require a 50% deposit, with the remaining balance due 14 days before the event.
• Additional waiting time, parking, extra mileage or booking changes will be charged to the payment card provided.
• Your payment will appear as Brighton City Chauffeur Ltd on your card statement.
• We may pre-authorise your payment card before confirming your booking.
• Multiple payment cards may be linked to your account.

Business Accounts

• Invoices are payable within 30 days unless agreed otherwise.
• Approved business customers may pay monthly.
• Monthly invoices include journeys, waiting time, parking and cancellation charges.
• Accounts with overdue payments may be suspended.
• Late payments may incur recovery costs and interest at 3% above the Bank of England base rate.

Cancellation & Refund Policy

• More than 24 hours before travel: Full refund.
• Less than 24 hours before travel: 50% of the booking is non-refundable.
• Less than 12 hours before travel: 100% non-refundable.
• Wedding deposits are non-refundable if cancelled within 30 days.
• Multiple vehicle bookings cancelled within 7 days are non-refundable.
• Failure to attend the agreed pick-up location will result in no refund.

Terms & Conditions

• A minimum of 2 hours’ notice is required for online bookings.
• For bookings made within 2 hours, please call 01273 687011 or 07400 667799.
• Whilst every effort is made to arrive on time, delays outside our control cannot be guaranteed against.
• Drivers will always travel safely and within legal speed limits.
• Customers are responsible for any damage caused to the vehicle.
• Subcontracted vehicles may occasionally be used.
• Your email address will only be used to contact you regarding your booking and will never be shared with third parties.
• Changes to the agreed journey may incur additional charges.
• We reserve the right to change the allocated vehicle or chauffeur where necessary.
• Our chauffeurs will use the most appropriate route unless instructed otherwise.
• All vehicles are fully insured; personal belongings are carried at the owner’s risk.
• Lost property will be recorded and every effort made to return items.
• We reserve the right to refuse travel to passengers whose behaviour may pose a risk to the driver, vehicle or other passengers.
• Smoking is strictly prohibited in all vehicles.
• Additional charges may apply on public holidays such as Christmas Day and New Year’s Eve.
• Nothing within these terms affects your statutory rights.